Support
How to reach a person
Write to us
A person answers, usually within a few hours. There is no ticket number and no form.
Getting in
Membership is by invitation. If a member invited you, your code came with his message. A code works once and expires after thirty days.
If nobody invited you, there is an application on the same screen. A person reads it. If a code no longer works, write to us and we will look at it.
Signing in
Sign in with Apple is the only way in, and it has to be the same Apple Account you joined with. There is no password to lose and none to reset. If you no longer have that Apple Account, write to us before you create a second one.
Your subscription
Membership is an annual subscription through your Apple Account. It renews automatically unless you cancel at least 24 hours before the end of the current period.
You manage and cancel it in your Apple Account settings, not with us. Refunds are handled by Apple under their terms.
Deleting your account
In the app, under Settings. You can delete now, or when the term you have paid for ends.
Deleting your account does not cancel the subscription. That is a separate step, in your Apple Account settings.
Your profile, photo, username, city, interests and connections are removed. Your posts and comments stay, marked as a former member, so that the answers other people wrote underneath them do not lose what they were answering.
Reporting someone
Every post, every comment and every profile carries a menu with Report and Block. Reporting removes nothing by itself; a moderator looks at it. Members you block are listed under Settings, and you can unblock them there.
If something cannot wait, write to us directly.